BESTQI INTERNATIONAL LLC. and subsidiaries (“we”, “us”, “our”, “BESTQI INTERNATIONAL LLC.”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the “Products”):
· BESTQI INTERNATIONAL LLC. Mobile Application
Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.
When you accept this Policy when you register with your Personal Data, or if you start to use our Products and do not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy.
In this Policy, Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual. Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information. When we collect Personal Sensitive Data from you, we will generate an explicit notification for your consent before we collection personal sensitive data about you. Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc. Apps refer to those mobile applications developed by BESTQI INTERNATIONAL LLC. that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT Platform.
In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.
- Registered Account Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.
- Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
In order to offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to use additional functions in the App. Please note, if you do not provide such information, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may not be available. These additional functions may include:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your: a) real-time and precise location, for instance when you choose to use the automation scenarios for controlling your Smart Devices, or b) non-precise geo-location when you use certain Smart Devices or the Services, such as robot cleaner and weather service. Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google’s Data Processing and Security Terms for more details. You may disable the collection and use of your location information by changing your mobile device settings, upon which we will cease to collect and use your location information.
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.
You may opt-out the use of camera permission: Setting -> Privacy Right Setting -> Switch on/off Camera.
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc.. When you use the photos and other functions, we will not recognize this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem.
You may opt-out the use of photo album permission: 'Setting - Privacy Right Setting - Switch on/off Photo Album'.
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.
You may opt-out the use of storage permission: 'Setting - Privacy Right Setting - Switch on/off Storage'.
The reason why we ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased security services and you require an alert or message so that you can capture the real-time status.
You may opt-out the use of App notifications: 'Message Center - Setting - Switch on/off Notifications'.
You can enable Bluetooth functions after turning on the permission, including controlling the Smart Devices, acquiring status of, discovering and configuring Smart Devices. In these functions, we will communicate with Smart Devices via Bluetooth. Please be aware that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display device status on the home page and Smart Device panel; perform device control on the home page and Smart Device panel; discovering Smart Devices on the home page and the add device page, Smart Device distribution network.
You may opt-out the using of Bluetooth via 'Settings - Privacy Setting -Disable/Enable Bluetooth permission'.
Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. Once you turn off any permission, we will take it as canceling the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect the previous collection and use of information based on your authorization.
- Mobile Device Information: When you interact with our Services, in order to provide and maintain the normal operation of our Services, improve and optimize our Services, and protect the security of your account as well, we automatically collect information from the mobile device, such as the mobile device model number, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. Meanwhile, we will also collect your software version number. To ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
- Usage Data: During your interaction with our websites and Services, we automatically collect usage data related to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
- Log Information: When you use the Application, in order to improve your user experience, system and exception logging may be uploaded, including your IP address, language preference settings, operating system version, date or time of access, so that we can facilitate and accurately identify issues and help you resolve them in a timely manner.
Please note that we cannot identify a specific individual using only device information or log information. However, if these types of non-personal information, combined with other information, can be used to identify a specific individual, such information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate or desensitize such information.
- Basic Smart Device Information: When you connect your Smart Devices with the Services, we may collect basic information about your Smart Devices, such as device name, device ID, online status, activation time, firmware version, and update information.
- Information collected during the process of connecting to a Smart Device: Depending on the type of Smart Device you need to connect, the basic information collected includes: Wi-Fi information, device MAC address, etc.
- Information reported by Smart Devices: Depending on the different Smart Devices you choose to connect with our Products or Services, we may collect different information reported by your Smart Devices.
The purpose for which we may process information about you is as follows:
- To provide you with our Services: We process your account data, mobile device information, usage data, location information, and information related to Smart Devices to provide you with the Services you have requested. The legal basis for this processing is to fulfill our contract with you according to the user agreement.
- To improve our Services: We process your mobile device information, usage data, location information, and information related to Smart Devices to ensure the functions and security of the Services, develop and improve the Services, analyze the efficiency of our operations, and prevent and track fraudulent or inappropriate use. The legal basis for this processing is to fulfill our contract with you according to the Terms of Use.
- Non-commercial communication: We process your Personal Data to send you important information related to the Services, changes to our terms, conditions, and policies, and/or other administrative information. At the same time, we will also send you notifications related to the services you have purchased, such as alert services. When you decide not to enable the Notifications feature, we will no longer process your information for such purpose. The legal basis for this processing is to fulfill our contract with you according to the user agreement.
- Data analysis: In order to analyze the use of the products we provide and improve your user experience, we will analyze the data you provide, a) we need to verify your issues when you encounter any malfunction during the use of the product. In such circumstances, you may not be able to opt-out because it is closely related to the functionalities and quality of use of our product and service, and b) analyze data on how you interact with the product or in particular scenarios so that you can better enjoy the convenience our Services provide. The legal basis for such processing is based on your consent.
- Legal compliance. We disclose information if we are legally obligated to do so, or if we have a good faith belief that such use is reasonably necessary to:
- comply with a legal obligation, process, or legal government request;
- enforce our User Agreement and other agreements, policies, and standards, including investigating any possible violation of the same;
- protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law; or
- detect, prevent, or otherwise address security, fraud, or technical issues.
If there are any changes to the purposes for processing your personal data, we will inform you of such change via email and/or a prominent notice on our website regarding such changes of purposes, and the options you may have regarding your Personal Data.
At BESTQI INTERNATIONAL LLC., we only share Personal Data in ways that we inform you. We may share your Personal Data with the following recipients:
- With our third-party service providers who perform certain business functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer service, email delivery services, and other similar services to enable them to provide services to us.
- With subsidiaries or affiliates within our corporate family for the purpose of regular business activities based on our instructions and in compliance with applicable law, this Policy, and other appropriate confidentiality and security measures.
- With an affiliate or another third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or shares (including, without limitation, in connection with any bankruptcy or similar proceedings). In such case, you will be notified by email and/or a prominent notice on our website about any change in ownership, and the options you may have regarding your Personal Data.
- As we believe in good faith that access to, or use, preservation or disclosure of the information is reasonably necessary or appropriate to:
(a) Comply with the law, regulation, legal process, or legal government request;
(b) Enforce our User Agreement and other agreements, policies, and standards, including investigating any possible violation of the same;
(c) Protect our business operations and systems;
(d) Protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law;
(e) Conduct risk management, filtering, and controls for illegal, fraudulent, misleading, or malicious activities.
Except for the third parties mentioned above, we only disclose your Personal Data to other third parties with your consent.
International Transfer of Collected Information
BESTQI INTERNATIONAL LLC. will comply with applicable data localization requirements in the relevant jurisdictions regarding data storage. To facilitate our operation, we may transfer, store, and process your Personal Data in jurisdictions other than where you live. The laws in these countries may differ from the laws applicable in your country of residence. When we do so, we will ensure that an adequate level of protection for the information is provided using one or more of the following approaches:
- Agreement based on standard contractual clauses approved by the EU under Art. 46 of the GDPR. For more information, please refer to https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you would like more details about the safeguards we have in place, you can contact us directly as described in this Privacy Policy.
Your Rights Related to Your Personal Data
We respect your rights and control over your Personal Data. You can exercise any of the following rights:
Feedback integrated into the Application.
You do not have to pay a fee and our goal is to respond to you within 30 days. If you decide to contact us, please clarify in your request what information you would like to have changed, if you would like your Personal Data to be deleted from our database, or let us know what limitations you would like to impose on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request for security reasons.
You may:
- Request that we correct inaccurate or incomplete Personal Data about you:
- Request the deletion of Personal Data about you: 'My-Account '>>' Delete Account'. When you confirm the deletion of your account, your Personal Data will be deleted accordingly.
- Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you: Please submit your request through 'My-Frequently Asked Questions & Feedback';
- Request the transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated: Please send your request through 'My-FAQ and Comments';
- Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.
Withdrawal of consent Confirm the following details: We will exercise your privacy right to withdraw consent through the following approaches:
We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. BESTQI INTERNATIONAL LLC. provides various security strategies to effectively ensure the security of user and device data. Regarding device access, proprietary algorithms from BESTQI INTERNATIONAL LLC. are employed to ensure data isolation, access authentication, and authorization request. Regarding data communication, communication is supported using security algorithms and commercial-level transmission encryption protocols based on dynamic keys. Regarding data processing, strict filters and data validations and a comprehensive data audit are applied. Regarding data storage, all confidential user information will be securely encrypted for storage.
We process your Personal Data for the minimum period necessary for the purposes set forth in this Policy, unless there is a specific legal requirement for us to retain the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and once the retention period ends, we will destroy your Personal Data.
- For as long as you require us to fulfill the products and services you request as defined in the user agreement Confirm or any other user agreement?;
- Personal Data will no longer be retained when you request to delete your Personal Data, we will complete the task accordingly.
When we cannot do so for technical reasons, we will ensure that appropriate measures are implemented to prevent any further use of your Personal Data.
We may update this Privacy Policy to reflect changes in our information practices. If we make material changes, we will notify you by email (sending to the email address specified in your account) or by a notice in the mobile apps before the change takes effect. We encourage you to periodically review this page for the most recent information about our privacy practices.
If you have any questions about our practices or this Privacy Policy, please contact us in the following ways: